Return Eligibility

Due to the nature of research compounds, returns are generally not accepted once an order has been shipped. All sales are considered final unless the product arrives damaged or incorrect.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact our support team within 48 hours of delivery.

When contacting us, please include:

Your order reference number

Photos of the product and packaging

A brief description of the issue

Our team will review the case and may offer a replacement or refund where appropriate.

Refund Processing

If a refund is approved, it will be issued through the original payment method used during checkout. Processing times may vary depending on the payment provider.

Order Cancellations

Orders may only be cancelled before they are processed or shipped. Once an order has been shipped, it cannot be cancelled.

Research Use Notice

All products sold by TempoLabz are intended strictly for laboratory research purposes only and are not for human consumption, medical, or diagnostic use.